This page covers Vertoe’s main Terms & Conditions. Please scroll down to read.
1.1 Please read these terms and conditions carefully before using vertoe.com. They form a legally binding agreement between you ("you", "your", the "User", the "Storage Provider" or the "Storage Seeker") and Vertoe LLC, registered at the State of Delaware with File Number 5953329 ("we", "us", "our", "Vertoe" or the "Company") which governs your use of this website (the "Website") and our services.
1.2 By registering/signing up your details with the Website or using any services provided by the Company ("the Services") in any way, you ("the User" or "you") agree to be bound by the following terms and conditions ("the Terms and Conditions"), to inform the Company of all the Services undertaken, and to pay the relevant fees. If you do not accept all the Terms and Conditions you must not use or access the Website and its services. The Company reserves the right to amend these Terms and Conditions from time to time without notice. You will be deemed to have read and accepted these Terms and Conditions, including any changes, each time you use the Site.
1.3 The Services are provided by helping connect users of the website that are looking for storage space(s) (also, referred to as 'Storage seeker(s)' or 'Consumer(s)' or 'Customer(s)' or 'Seeker(s)') to users of the website that are providing private storage space(s) (also, referred to as 'Storage Provider(s)' or 'Host(s)' or 'Provider(s)' or 'Partner(s)' or 'Vertoe Partner(s)') by promoting it on our website. The Services are only provided to facilitate this connection between Consumers and Hosts including but not limited to search, discovery, messaging, booking, payment, ratings and reviews. The Company is not a rental agent or a property broker.
1.4 Our services are not available to, and may not be used by, persons under the age of 18 years or to temporarily or indefinitely suspended Users. If you do not qualify, please do not use our Services. If you are registering as a business entity, by agreeing to these Terms and Conditions you represent that you have the authority to bind that business entity to these Terms and Conditions.
2.1 Qualifying Loss- means loss or damage occurring during the period of validity of a Booking, (i) if claimed by the Provider, to the structure, fixtures and/or fittings of the premises which they own, (ii) if claimed by the Consumer, to items owned by the Consumer and stored at the Storage Address of the booked storage space.
2.2 Vertoe Guarantee or Guarantee- means the guarantee of compensation for loss or damage provided to either the seeker or the provider by the Company whose conditions, limitations and exclusions are set out in clause 7 of these Terms and Conditions
2.3 Price or Fee- means the total amount charged by Vertoe to the Consumer for a booking incl. but not limited to base price and taxes of the storage space.
2.4 Calendar Day- means the operating hours of a Vertoe Location for a specific calendar day
2.5 Company Share- means the % of booking price (if applicable, less taxes, transaction fees and any other associated fees to the Payment Manager and/or the bank) that the Company keeps as its share out of the total booking price charged to the Consumer for a successful booking, i.e, payment for the booking has been completed and services used by the Consumer.
2.6 Provider Share- means the % of booking price (if applicable, less taxes and transaction fees to the Payment Manager and/or bank), given by Vertoe to the provider (who listed their private storage space) out of the total booking price charged to the Consumer for a successful booking, i.e, payment for the booking has been completed and services used by the Consumer.
2.7 Prohibited Items- means items which may not be stored under these Terms and Conditions under any circumstances, and which are set out in clause 3.3.
2.8 Provider or Host or Vertoe Partner or Partner or Storage Provider- means the person or business promoting via the Website and providing a Storage Space in order for the Storage Seeker to store their items.
2.9 Registration Details- means the information used to identify each unique User, comprising an email address and a password
2.10 Storage Address or Vertoe Listing/Location or Vertoe Verified Listing/Location or Partner Listing/Location or Listing/Location or Verified Listing/Location- means the premises containing the Storage Space which is listed on the website on a dedicated page and which is the subject of a booking.
2.11 Storage Space- means the physical space at the Storage Address as listed by a Provider where items are stored for the duration of the booking.
2.12 Stored Items or Goods or Stored Goods- means the goods and items that are stored at the listing in a Booking.
2.13 Booking/Reservation- means an arrangement for storage between a Provider and a Seeker where Vertoe facilitates this transaction through the Services provided on the Website. Booking contains, among other things, details on payment, number of items to be stored, date(s) and duration for which the storage space is needed.
2.14 Storer or Storage Seeker or Seeker or Customer or Consumer- means the person paying the Price and utilising a Storage Space to store items belonging to them or under their control
2.15 Structural Damage- means damage of any kind to the structure, fixtures and fittings of the physical premises of the Listing.
2.16 Structural Damage Incident- means an incident causing Structural Damage to the Storage Space or Storage Address, and may comprise one or more discrete instances of damage or loss, as long as they have a causative element in common. The Company reserves the absolute right in its sole discretion to determine what constitutes a Structural Damage Incident in practice, what was the cause of such Incident, and whether damage was caused by one single such Incident, or multiple Incidents.
2.17 Listings Page- The dedicated page on the website that gives details of a storage space as promoted and outlined by a Provider.
2.18 User- means a user of the Website and/or our services
2.19 Subscription - means the automatically-renewing subscription membership that gives you access to either a fixed amount or unlimited of storage credit (a "Vertoe Credit" or a "Vertoe")
2.20 Vertoe Credit means, in relation to storage credit of a Subscription, a credit for storing one item for one Calendar Day.
3. Obligations of all Users
3.1 Registration with the Website requires the User to either log in via Facebook or Google or supply your name, email address and a password. If you use the latter method, and if accepted, your email address and password constitute the "Registration Details" of your User account.
3.2 It is the responsibility of the User to keep your Facebook/Google password or Registration Details safe and confidential and not to disclose them to anybody else. You are responsible for all activity carried out using your User account, whether or not you have allowed or facilitated it. If you discover or suspect that any of your Registration Details or your User account are known by a third party or are being used without authorization, you must tell us immediately via the email address below.
3.3 "Prohibited Items". The following items may not be stored at a Vertoe Listing under any circumstances: Toxic, polluted or contaminated goods; "Inherently dangerous" materials, including gasoline, compressed gas, propane tanks, kerosene, lamp and motor oil, acid, grease, corrosives, fertilizer, paint, cleaners, chemicals, narcotics, or hazardous, toxic or biological waste; asbestos or products containing asbestos, fireworks, explosives, weapons or ammunition; radioactive materials; highly flammable or hazardous goods; living plants or animals; food or perishable goods (unless frozen food to be stored in a deep freezer); anything damp, moldy, rotten or infested with or damaged by parasites; any item which emits any fumes or strong odour; cash, valuables and securities; illegal goods; waste; or any item whose presence would invalidate any insurance policy which would otherwise cover the items or the storage space.
3.3.1 Company and the Storage Provider reserve the right to reject Stored Goods if a single item exceeds 35 kilograms in weight. Further, Company reserves the right to add a overweight surcharge of up to 100% of the reservation's original Fee in case that the Stored Good are above 35 kilograms.
3.4 In the event that the a Provider and/or a Consumer of a booking makes a claim under the Vertoe Guarantee, you agree to cooperate promptly and fully with all reasonable requests from that Provider and/or the Consumer in relation to that claim. In practice, and without limitation, this may mean responding to requests for information or documents, or allowing inspection of the Storage Space or Stored Goods.
4. Additional Obligations of the Storage Provider
4.1 The Storage Provider must describe the Storage Space, along with any conditions of storage they wish to apply, on the listing page of the Website. Such description may include text, graphics, pictures and other relevant content and should include details like location address and access offered. All descriptions and information must be accurate, complete, up-to-date and truthful to the best of your knowledge and belief. In the event that the Storage Space becomes unavailable for any reason, you agree to notify Vertoe immediately via the email address mentioned in our Contact Us page of the Website and remove or suspend the listing as soon as reasonably practicable.
4.2 The Storage Provider will comply with the access and security arrangements outlined on the description of their Storage Space's Listings Page on the Website
4.3 The Storage Provider will use reasonable efforts to protect and maintain the security of the Stored Goods and ensure that they remain undisturbed and in any case take at least equivalent security precautions in relation to the Stored Goods as the Storage Provider does with his/her own property at the same premises.
4.3.1 Items are stored in a non-public space where only authorized personnel can reach
4.3.2 Items are stored in a space monitored by a security camera(s) or where the entry to the space is monitored by security camera(s)
4.3.3 Items are stored in a dry space that is away from any source of fire
4.4 The Storage Provider agrees to offer reasonable compensation to the Storage Seeker in the event of damage to or loss of Stored Goods due to an act of negligence by the Storage Provider when such damage or loss could have been avoided. Reasonable compensation will normally mean paying for reasonable repairs or, where the Stored Good(s) are damaged beyond repair, providing compensation of no more than the actual cash value of goods. Compensation will not be offered for any loss: (a) in respect of which a payment is made under an insurance policy; (b) caused by any act or negligent act or omission by the Storage Seeker; (c) if the Stored Good(s) are any of 'Prohibited Items'.
4.5 If Storage Provider is terminating the booking early for any reasons, the Storage Provider will give a notice to the Customer, including sending a message via phone and email immediately to the Customer, along with notifying the Company via email. The Company reserves the right to suspend the User account of any Storage Provider who in the Company's opinion terminates a booking early without good reason and/or violates any terms of this agreement.
4.6 It is your responsibility as a Provider to ensure that promoting your storage space on the Website will not breach or invalidate any applicable mortgage, insurance or other agreement or policy that you are binded to. You should check the terms of any such agreement or policy before promoting your storage space on the Website and include any applicable restrictions in your Listings page. Vertoe will not be liable for any violation whatsoever in this case.
4.7 The User must be legally permitted to promote the Listing on the Website. It is the responsibility of the Provider to investigate the legality of making the storage space available to other people. Vertoe will not be liable for any such violation by the Provider.
5. Additional Obligations of the Storage Seeker
5.1 The Storage Seeker undertakes to pay the Fee promptly, fully and in good faith and using the online booking system on the Website.
5.2 The Storage Seeker will comply with the access and security arrangements set out in the Listings Page of the Provider's Storage Space, keep safe any keys or other items used to access the Storage Space, and not allow any other person access to the Storage Space unless accompanied by the Storage Seeker who will be responsible for that person's actions;
5.3 The Storage Seeker agrees to offer reasonable compensation to the Provider in the unlikely event of damage to the Storage Space and/or Storage Address caused by the Stored Goods or by any negligent act or omission of the Storage Seeker. Reasonable compensation will normally mean paying for reasonable repairs, or replacement where the Storage Space and/or Storage Address or part thereof is damaged beyond repair.
5.4 The Storage Seeker will only use the Storage Space for the purpose of temporary storage of Stored Goods in accordance with these Terms and Conditions and not attempt to use it for any other purpose, or make any permanent physical changes to it, or do anything that will interfere with the Provider's reasonable use of the rest of the premises.
5.5 The Storage Seeker will remove the Stored Goods from the Storage Space upon request by the Storage Provider, provided that the Storage Provider has immediately notified the Seeker via phone and email of such intention while giving Seeker enough time to travel to the Storage Space and remove the Stored Goods as practically possible. Vertoe, although may try to mediate, but is not responsible and liable for any dispute arising from such cancellation or removal request by the Provider.
6.1 Registering on the Website, searching and view listing pages, adding a listing of a storage space are free.
6.2 All financial transactions between the parties will be processed by a third-party electronic payment system (the 'Payment Manager') embedded in the Website. Payment processing services for Storage Providers on Vertoe are provided by Stripe and are subject to theStripe Connected Account Agreement, which includes theStripe Terms of Service(collectively, the 'Stripe Services Agreement'). By agreeing to these terms or continuing to operate as a Storage Provider on Vertoe, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Vertoe enabling payment processing services through Stripe, you agree to provide Vertoe accurate and complete information about you and your business, and you authorize Vertoe to share it and transaction information related to your use of the payment processing services provided by Stripe.
6.3 Vertoe at its sole discretion reserves the right to set the price/fee for storage space including but not limited to facilities provided by the Provider, number and size of items to be stored by the seeker and duration of the booking. Vertoe reserves the right to change or modify the price whenever necessary as deemed appropriate at its sole discretion without giving any notice to the Users of the Website.
6.4 Vertoe at its sole discretion reserves the right to decide the Provider Share of the fees and may change it whenever necessary as deemed appropriate without giving any notice to Users of the Website. Currently, the Provider Share is fixed as 40% of the fees that the Seeker pays for a booking minus the taxes and transaction fees to the Payment Manager and the bank, as applicable. Vertoe will not be responsible and liable for any personal income taxes that the Provider owes as part of such earnings that the Provider makes through this Provider Share of the booking.
6.5 Payment Cycle to Provider: Vertoe will pay the Storage Providers on a bi-weekly/monthly payment cycle. For each bi-weekly or monthly Provider share amount, that is, the amount aggregated via Provider Share for all successful bookings at all their Listings on the Website for that period, Vertoe will transfer this amount via online transfer, check or cash to the Storage Provider within 15 days of the end date of the period. Vertoe does not take responsibility for any delays in transfer resulting either due to the Payment Manager or the recipient Provider's bank or inaccuracy in bank account information provided to Vertoe at the time of registering on the Website. In the event of canceled or modified bookings, there may be significant delays in transferring the Provider Share for these bookings and such amounts may not be covered in the normal bi-weekly/monthly payment cycle. However, upon settlement of a cancelled or modified booking, the Company will ensure transfer of Provider's share in the subsequent Payment Cycle.
6.6 All Users explicitly agree that all fees and charges for any booking must be only made using the booking system on the Website. Under no circumstances may the Storage Provider solicit or accept payment of fees or charges related to a storage space in cash or via direct bank transfer or another means of payment without notifying Vertoe or its representatives. Similarly, under no circumstances may the Storage Seeker offer or attempt to pay for the booking or use of storage space other than the online booking system on the Website. Any breach of this clause may result in deletion of the accounts of all Users knowingly involved in such breach along with becoming ineligible, at the Company's discretion, for any or all of Vertoe's services including but not limited to the Vertoe Guarantee and you agree, where you are found by the Company to be so knowingly involved, to be jointly and severally liable to pay to the Company, the Company Share that would have been due had the booking been conducted in accordance with these Terms and Conditions. In such event, all Users hereby agree that the Company shall be entitled to deduct any such amount out of the total provider share amount to be paid to the Storage Provider.
6.7 Failure to Collect Stored Goods: If a Storage Seeker fails to collect their Stored Goods by the end of the calendar day listed on their Booking confirmation as the Pick-Up date, and the Storage Seeker fails to inform Vertoe or the Storage Provider whether they wish to extend their reservation, Vertoe will assume the Storage Seeker wishes to extend their reservation and will attempt to charge the original form of payment. Vertoe will continue to do so every day following the original Pick-Up date and provide an updated Booking confirmation to the Storage Seeker so long as Vertoe is able to charge the form of payment provided and the Storage Provider agrees to extend the reservation.
6.7.1 Removal of Stored Goods: In cases where Storage Seeker does not contact Vertoe or the Storage Provider about their intention to extend the reservation, Vertoe reserve the right to remove the Stored Goods from the Storage Provider's location and store the Stored Goods at a location convenient to Vertoe. Further, Vertoe reserves the right to charge the Storage Seeker a removal fee for up to $100.
6.7.2 Sale or Disposal of Stored Goods:Vertoe, at its sole discretion, may sale or dispose of the Stored Goods if any of the following happen:
the Storage Seeker fails to collect their Stored Goods within 14 calendar days of the Drop Off date as listed in the Booking Confirmation and the Storage Seeker fails to notify Vertoe about an extension to the reservation; or
Vertoe is unable to process payment to extend a reservation, and a new payment method is not provided by Storage Seeker within 72 hours.
Further, Vertoe reserves the right to charge the Storage Seeker a disposal fee of $100 in addition to any removal fee already assessed.
7.1 Your Subscription will automatically renew, and your default payment method will be charged (plus applicable taxes), at the start of every billing period until cancelled.
7.2 If you buy a Subscription pursuant to an introductory or promotional offer then your membership will automatically renew at the regular price at the conclusion of the offer period.
7.3 You may cancel your Subscription at any time by navigating to the 'Subscription' tab in the Vertoe application ('the App' or 'Vertoe App').
7.3.1 If you cancel you will continue to have access to Vertoe Credits until the end of your current billing cycle.
7.4 Subscription is only available in the United States.
7.5 Limit one (1) Subscription per person.
7.6 The Company reserves the right to immediately suspend or terminate your access to the Subscription if we suspect that you have engaged in fraudulent activity.
7.7 Users who purchase a subscription may have access to a set number of storage credits (a 'Vertoe' or 'Verote Credit') on Reservations made through the App or Website.
7.8 The Company reserves the right to modify, limit, or discontinue any Vertoe Credits, or to increase the price of the Subscription, in the Company's sole discretion. Any increase in the price of the Subscription will only take effect with at least thirty (30) days notice to provide you an opportunity to cancel your membership. The company may provide such through the App or by email.
7.9 SUBSCRIPTION AND ALL ASSOCIATED VERTOE CREDITS ARE PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS AND WITHOUT WARRANTY OF ANY KIND. Subscription is non refundable, has no cash value, is not redeemable for cash (except as required by law), and may not be transferred, exchanged or resold.
7.10 Subscription may not be combined with other promotions, discounts, or offers, unless such combination is expressly permitted.
7.11 Subscription requires a valid credit card or debit card on file as the default payment method. If your payment method is expired or declined your membership will be suspended and the Company will prompt you to enter a valid payment method. Taxes apply where applicable.
8. Vertoe Guarantee
8.1 The Company guarantees to pay an amount up to $5,000 in compensation for loss of damage to your property, subject to the limitations, exclusions and conditions contained in this clause 8. You should carefully read all of this clause before participating in a booking to ensure that you do not do anything which will invalidate the Guarantee.
8.2 You acknowledge and agree that in all cases, the Company will decide in its sole discretion whether any claim made pursuant to this clause meets the conditions imposed by this clause, and what exclusions and limitations apply, and the Company's decision on such matters will be final and binding. You further acknowledge and agree that:
8.2.1 We reserve the right to withdraw the guarantee at any time before a claim is made, and following withdrawal no new claims will be considered;
8.2.2 The Guarantee is intended to promote use of our services by encouraging users to formalise their booking arrangements. The Guarantee is a guarantee of responsibility between users and is not an offer to insure your property and does not constitute a contract of insurance.
8.3 In order to be eligible for consideration for a Guarantee payment, you must be compliant with the following conditions at all material times. If, in the Company's reasonable opinion, you are not fully compliant with each requirement in this clause, or if you cease to be so compliant at any time during the process of invoking the Guarantee (for example by receiving an insurance payment), the Guarantee will be invalid and no payment will be made to you. If you do not wish or are unable to comply with any of these conditions, you should inform us and the Guarantee will not apply to you:
8.3.1 You must (a) have suffered loss or damage to property during the period of validity of a booking; (b) be 18 or over and a registered user of the Website; (c) be a participant as a seeker or provider (referred to as 'party' or 'parties'™) of the booking giving rise to the claim; (d) make all bookings only using the online booking system on the Website; (e) not have committed a material breach of any of these Terms and Conditions, and (f) if you are the Provider, be a policyholder for a valid contents insurance policy covering the Storage Address and Storage Space against accidental damage and theft.
8.3.2 You must be either (a) in the case of Storage Provider, the owner or mortgagee or contracting tenant of the storage space address, or (b) in the case of StorageSeeker, the owner of all the goods in respect of which the Guarantee is to be invoked
8.3.3 You must have used your best efforts to resolve the situation and recover your losses by (a) initially, with the other party by mutual agreement as to liability and appropriate compensation with reference to the booking; (b) where theft or criminal damage or illegal activity of any nature is suspected or alleged, by contacting the police and, following the outcome of any criminal investigation, making any claim for compensation to any insurer or other body (including without limitation government=bodies or schemes) which is or becomes available following such investigation; and (c) by making a claim or claims to any and all existing insurers (including without limitation household insurers) and pursuing them to their official conclusion.
8.3.4 You must not have received any payment of any amount whatsoever from any insurer or the other party or any other third party in respect of the loss for which you are claiming.
8.3.5 You must not make any claims under this clause for (a) a second time after the original claim was rejected by the Company; or (b) after 1 week from the date when the loss or damage occurred.
8.3.6 You must be prepared to (a) disclose relevant communications from your insurance company to us (to the extent that you are permitted to do so under any confidentiality obligations) including without limitation correspondence regarding any claims you make against any insurance policy in respect of the loss or damage;claimed for; and (b) at the Company's discretion, to submit a Data Access Request at your own cost to fraud prevention agencies or insurance information exchanges and to disclose all information received to us except where we agree that any part of such information is not relevant.
8.3.7 The Company must not have any reason to suspect you of dishonesty. For the avoidance of doubt, the Guarantee will not apply and your User status suspended where the Company discovers or reasonably suspects based on information received from any relevant, reputable source (including without limitation the police or any government or regulatory body) (a) that you are intending or attempting to abuse the Guarantee; (b) that you have been involved in any fraudulent or illegitimate activity related to false insurance claims or similar dishonesty; or (c) that any loss or damage which would otherwise be covered by the Guarantee was the result of any illegal or dishonest act or omission by you.
8.3.8 You must cooperate fully with all investigations and requests made by the Company in carrying out its investigations and obligations under this clause.
8.4 Financial limits of the Guarantee.Subject to the limitations, exclusions and conditions contained in this clause 8, the Company will pay up to a maximum of $5,000 per claim to repair or replace (at our discretion) your property damaged or destroyed as a result of a Qualifying Loss. Replacement items will be valued at their actual cash value, that is their current market value minus wear and tear. The sentimental value of items shall not be relevant to their valuation.
8.5 Process of invoking the Guarantee. Failure to comply with the deadlines in this clause will invalidate the Guarantee. You must notify the Company using email address listed below or on the contact us page within seven days of discovering the loss or damage for which you wish to invoke the guarantee. You must cooperate in supplying all evidence of your identity, address, and loss or damage suffered as we reasonably require. Where criminal damage, theft or other criminal or illegal activity is suspected, you must have notified the police within 48 hours of discovery and before you notify us, and when you notify the Company you must provide a crime reference number or its equivalent in your jurisdiction. We will contact you within three working days to advise whether your claim is eligible for consideration, giving you one of three responses:
8.5.1 'Claim Invalid', meaning that your claim is not covered by the Guarantee for the reason(s) stated;
8.5.2 'Claim Pending', meaning that your claim is on hold until the steps outlined in the response are taken and pursued to a conclusion. This will normally mean thatÂ Â the outcome of a claim against insurance or a criminal investigation is awaited. It is your responsibility to maintain contact with the police and/or insurance companyÂ and/or any other agent or applicable entity to follow the process of the investigation, criminal proceedings or claim; or
8.5.3 'Claim Eligible', meaning that we are prepared to consider your claim and you have 10 days from receipt of our response to follow the steps in clause 8.6.
8.6 If our response to the process described in clause 8.5 is that you have an Eligible Claim, you must submit a full claim within 10 days of that response. A full claim must include:
8.6.1 A statement signed by you confirming that the information in the claim is true to the best of your knowledge and belief;
8.6.2 A complete description of the loss or damage suffered, including dates (which may be estimated where exact dates are impossible to confirm), nature and cause thereof, and including proof of ownership, date of acquisition, physical condition and supporting evidence such as receipts, inventories, quotes for repair work etc plus the claimed value of any high-value items lost or damaged;
8.6.3 Where you are the Storage Provider, evidence of your ownership or tenant status with regard to the premises;
8.6.4 A statement giving full details and dates of what, if any, action you have taken to resolve the matter, including without limitation negotiations with the other party to the booking, claims against insurance policies and police reports, and all communications with the foregoing, including responses received;
8.6.5 A declaration as to whether any insurance policy or security deposit or other potential avenue of recovery applies. If an existing insurance policy or other mechanism exists but does not apply, the reasons must be given. If they do apply, evidence must be supplied that the process of claiming has been initiated and the claim to the Company may then be put on hold until such process is concluded.
8.7 Upon receipt of a full claim, the Company will evaluate it before making a decision as to whether to make a payment under the Guarantee. Except in exceptional circumstances or those beyond its control, the Company will make a decision within 90 days of receipt of the full claim. As part of its evaluation of the full claim, the Company may do any of the following, in its sole discretion:
8.7.1 Require you to submit a Data Access Request at your own cost to fraud prevention agencies or insurance information exchanges and to disclose the results to us;
8.7.2 Require the parties to the booking to participate fully in independent mediation, and you hereby agree to do this in the event that a full claim is made under any booking with respect to which you are a party to the booking.
8.7.3 Obtain a valuation of any item or items claimed for from an independent expert;
8.7.4 Obtain a loss assessment from an independent expert where we believe it to be necessary. Such experts may include without limitation lawyers, surveyors and pest controllers.
8.7.5 Require you to obtain up to three quotes for repair work;
8.7.6 Make requests for further information from the other party, insurance companies, the police or other authority (including local authorities), or other relevant parties(such as neighbours or witnesses to any incident out of which the claim arises). As a party to a booking, you hereby agree to use your best efforts to facilitate such investigations, including giving your permission for information to be released to us where we reasonably require this, and including where the person making the fullÂ claim is the other party with respect to which you have made the booking;
8.7.7 Conduct interview(s), either ourselves or via a representative, with either party or with any relevant third party, and you hereby agree to use your best efforts tofacilitate such activity;
8.7.8 Inspect (either ourselves or using an expert to carry out the inspection on our behalf) any damaged items or any remaining Stored Items or the Storage Space orStorage Premises upon reasonable notice; and/or
8.7.9 Pay a sum under the Guarantee, or refuse to do so, giving reasons for the decision.
8.8 Exclusions. The Guarantee does not cover or apply to:
8.8.1 Any booking with respect to which the Company has not received a list of items signed by party requesting such a claim in which all items are individually listed along with their estimated value;
8.8.2 Any loss or damage not reported in accordance with clause 8.5;
8.8.3 Any loss or damage in excess of any limit set out in clause 8.4 arising out of one or more bookings entered into by the claimant;
8.8.4 Items damaged in transition. The phrase 'damaged in transition' includes without limitation damage occurring while (a) transporting items to and from the storage space, (b) storing, packing and organising a storage space at any time during the period for which the booking is valid;
8.8.5 Damage to stored items, or to the premises by stored items, which were not packed reasonably safely and securely, or which were stored in a way that made itreasonably foreseeable that damage to the items or the premises could occur. By way of example, but not limited to, none of the following would be covered: fragile glass items in cardboard boxes with weighty boxes placed on top of them, unprotected photos stored in a damp environment, or items made of cloth packed in an unsealed bag, or liquids stored without being properly sealed, heavy items placed in areas unable to bear their weight, or items that rust due to a damp environment;
8.8.6 Damage caused by reasonably foreseeable and preventable occurrences (including without limitation fire or burst water pipes) where either party failed to take reasonable measures to prevent or limit such damage. By way of example, but not limited to, failing to repair faults in the structure or fittings at the premises or failing to fit smoke alarms at the premises;
8.8.7 Damage to stored items or to the premises by a third party (including without limitation outside contractors engaged by either party, other Storage Seekers who are party to another booking with the Storage Provider, or other adults or children residing at or visiting the storage address);
8.8.8 Single items valued at less than (although such items may constitute part of a collective claim for lower-value items);
8.8.9 Currency, money, precious metal in bullion form, notes or securities; jewellery; works of art or antiques valued at or above documents which would be costly or difficult to replace, including without limitation passports or original versions of business contracts, deeds, and certifications or qualification;
8.8.10 Theft of or damage to any item in respect of which the Storage Seeker cannot provide at least one of the following to the Company's reasonable satisfaction: (a)proof of purchase of that item; (b) a photograph/email/video actually sent or received of the item and dated on or before the date of the booking; or (c) any other evidence which demonstrates proof of ownership and/or value;
8.8.11 Theft or malicious or criminal damage to items (a) which is not reported to the police within 48 hours of an innocent party becoming aware of it, and in any eventwithin 7 days of the end of the booking period, or (b) where efforts to recover the value thereof (whether via criminal compensation schemes or from existing insurance policies) have been unsuccessful;
8.8.12 Any loss or damage (a) to or caused by Prohibited Item(s) knowingly stored, or (b) to any items or property claimed in respect of any booking where Prohibited Item(s) were knowingly stored. For the avoidance of doubt, the presence of Prohibited Item(s) will automatically preclude any claim by the Storage Seeker against the Guarantee, and may preclude any such claim by the Storage Provider where the Company reasonably suspects that the Storage Provider was aware of such presence,regardless of whether the claimed loss or damage was caused by or related to the presence of such Prohibited Item(s);
8.8.13 Damage caused by stored items to goods or personal possessions owned by the Storage Provider. The Guarantee only covers damage to the fixtures, fittings or structure of the premises;
8.8.14 Damage caused by or attributable to ordinary wear and tear;
8.8.15 Any injury to or illness or death of any person arising out of the booking, or any claim based on the occupier's liability of the Storage Provider. Such events must be claimed for and/or litigated out with the Guarantee scheme;
8.8.16 Any loss or damage caused directly or indirectly by an event of Force Majeure. These include without limitation earthquake, storm, adverse weather conditions or natural physical disasters, power failures, epidemics, labour disputes, riot or civil disorder, war, acts of terrorism, or acts of God;
8.8.17 Any loss or damage suffered as a result of the theft or misuse of personal data or identity;
8.8.18 Non-payment of any part of the Price or any other monies owed by the Storage Seeker to the Company.
8.8.19 Indirect losses of any kind, including without limitation loss of profit, goodwill, or business.
8.9 Modifications and Cancellation of the Guarantee. The Company reserves the right to modify or cancel the Guarantee at any time and at its discretion.
8.9.1 In the event of cancellation, no new claims will be permitted, but any claims under the Guarantee which are already in process (that is, the email request been sent us) will be considered in accordance with the version of this clause 8 in effect at the time of submission of the email request.
8.9.2 Where the Company modifies the Guarantee, we will display a notification on the Site and your continued use of the Website or services will indicate your acceptance of the modification.
9. Cancellations and Refunds
9.1 The Storage Seeker may cancel their reservation and get a full refund anytime before the scheduled drop-off date and time, and up to 24 hours after the scheduled drop-off date and time.
9.1.1 If a reservation used Vertoe credits as a part of a subscription, the Storage Seeker will be credited back the Vertoe credits, but no actual monies will be refunded to the Storage Seekers
9.2 The Company allows the Storage Seeker to cancel their reservation through the following channels only:
9.2.1 Signing in and canceling the reservation up to 1 hour before the scheduled drop-off date and time
9.2.2 Emailing firstname.lastname@example.org; and/or
9.2.3 Starting a chat on the Website
9.3 To cancel reservations within 1 hour before and up to 24 hours the scheduled drop off date and time, the Storage Seeker must use either method described in 9.2.2 or 9.2.3.
9.4 Any requests for cancellation and refund that do not comply with sections 9.2 would not be considered
10. Liability & Indemnification
10.1 The Company's liability for matters in relation to which liability by law cannot be excluded or limited shall not be excluded or limited and the rest of these Terms and Conditions shall be subject to this provision.
10.2 The Company provides the Website and the Services on an "as is" and "as available" basis. All conditions, terms, representations and warranties that are not expressly stated in these terms and Conditions, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded.
10.3 The Company gives no warranties, conditions, guarantees or representations in relation to the Website or Services:
10.3.1 as to the completeness or accuracy of any advice and information contained on or sent or received from the Website or any website to which it is linked;
10.3.2 of any particular result or outcome of using the Website or Services, or that either will meet your requirements; or
10.3.3 that the Website or Services, and content on the Website or the server that makes it available are error- or virus-free or free of other harmful components or that your use of the Site will be uninterrupted, timely, secure, or error-free.
10.4 All booking arrangements are carried out entirely at your own risk. The Company and its officers, directors, investors and employees excludes to the fullest extent permitted by applicable law all liability for any claims, demands, damages, losses, costs and expenses, arising out of or in any way connected with any booking, any other arrangements that User(s) may have made in connection with this Website, or the User's use of the Website.
10.5 You rely on information provided by other Users at your own risk. The Company does not, control, inspect, endorse, approve or check the availability, condition or nature of advertised storage space or the accuracy, currency, truth or completeness of the information provided by Users of the Website and it is your responsibility to do this and to take any other necessary precautions before arranging or carrying out a booking. You should use caution, common sense, and practice safe trading when using the Website.
10.6 You agree to indemnify the Company from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising directly or indirectly from your breach of any of your obligations under these Terms and Conditions.
11. Information supplied by Providers
11.1 By uploading or submitting any information or material to the Website, the User automatically grants the Company a royalty-free, non-exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part). The User acknowledges that the Company is not obliged to publish any material submitted by the User.
11.2 You must not upload any information, content or material which:
- Is false, inaccurate or misleading;
- breaches any law, statute, ordinance or regulation;
- is offensive, menacing, abusive, defamatory, harassing, racist, sexist, homophobic or obscene;
- breaches any copyright, trademark or other intellectual property rights, whether belonging to the Company or to any third party
- violates the privacy or other personal rights of others, causes a nuisance, inconvenience or anxiety to any person, or impersonates another person;
- contains viruses, Trojan horses, worms, time bombs, bots, spiders, crawlers or any other pieces of code that may damage, modify, delete, interfere with, surreptitiously intercept, access without authority or expropriate any system, data or personal information; or
- creates liability for the Company or causes it to lose (in whole or in part) the services of its ISPs or other suppliers.
11.3 Your information on the website, profile information and/or your listings may be disabled or removed at our discretion for reasons including but not limited to the following:
- Obvious plagiarism
- Feedback from other User(s) about the accuracy of the listing or doubts about the owners integrity
- Offers to store any Prohibited Items
- Empty or an unhelpful description
- Unrealistic pricing
- False information
- Illegal or inappropriate use
- Intent to avoid paying the correct Fee
- Any issues relating to payment of fees
- Breach of clause 10.2 above
12. Your Use of Other Users' Information
12.1 The Company allows Users limited access to other Users' contact information for the purpose of providing its services. You agree to not under any circumstances disclose personally identifiable information about another User to any third party without first obtaining our consent and the consent of such other User. You also agree to reply to messages as soon as practicable and ideally within 48 hours of receipt
12.2 You agree that, with respect to other Users' personally identifiable information that you obtain through the Website or through a Website communication or Website-facilitated transaction, and unless the other User agrees otherwise in writing; you will only use such information:
- for Website-related communications that relate to a booking; or
- in the course of using services offered through the Website, or for complaints; and
- in accordance with applicable laws and regulations, including without limitation data protection and privacy laws
12.3 The Company does not tolerate spam or unsolicited commercial communications and Users shall not make unsolicited contact to the other Users of the Website except as expressly envisaged by these Terms and Conditions.
12.4 We reserve the right to monitor messages sent via the Website for the purposes of research, training or identifying any breach of these Terms and Conditions.
13.1 The Company has the right to limit your activity on the Website, immediately issue a warning, suspend or terminate your User registration or any of the User's listed storage spaces and refuse to provide any of the Services to the User without notice to the User for any of the following reasons:
13.1.1 the User breaches these Terms and Conditions;
13.1.2 if the Company are unable to verify or authenticate the User Information provided to us to our satisfaction;
13.1.3 if the Company believe that the User's actions may cause the Website legal liability or financial loss; or
13.1.4 if the Company in its sole discretion believes it is in the best interest of the Website and other Users.
14. Termination of Booking
14.1 Where contracting as a Storage Seeker, you agree to remove all Stored Goods from the Storage Space at the Storage Provider's property within the end date of the booking period, that is, the final date for which the Fee has been paid, or termination of the booking, as applicable.
14.2 You further agree that in the event that you fail to collect Stored Goods, the Storage Provider shall act in accordance of clause 7.7.
16. Intellectual Property
16.1 The Website and all intellectual property belonging to or associated with the Company, including any trademark or trade name, logos and software, and all content on the Website (including, but without limitation, text, graphics, videos, music, sound, links, and software) is and remains at all times the property of the Company and/or is used under licence from its suppliers and is protected under international treaty provisions and worldwide copyright laws and you agree that you will not infringe any such rights in any way.
16.2 Except as expressly permitted by these Terms and Conditions, you may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any content in any way or on any medium (including other websites) without our prior written consent. Nor do we grant any express or implied right to you under any of our trademarks, copyrights or other proprietary rights.
16.3 The Company's logo and any other image on the Website which bears the Company’s name are properties of the Company. They may not be used without our prior written consent.
16.4 All information and content uploaded or otherwise sent, by any means, by you to the Website or the Company or to other Users must not infringe any third party's intellectual property or any other legal rights. You agree and warrant that you own or have permission from the owners to use any information or content you upload or send in the manner and for the purposes that you upload or send it.
16.5 When you upload or send information or other content to or via the Website, you grant the Company a worldwide, royalty-free, sub-licensable, non-exclusive licence to reproduce, edit, transmit and publish the information or content for the purposes of these Terms and Conditions.
17. Third Party Rights
The Terms and Conditions and the documents referred to in it are made for the benefit of the parties and their successors and permitted assigns and are not intended to benefit, or be enforceable by, anyone else.
18.1 Termination: While you are taking part in a booking, your User account is required to stay active. Once all your active bookings have come to an end and none are going to be renewed, you will then be able to disable your User account.
18.2 Entire Agreement: These Terms and Conditions constitute the entire agreement and understanding between the parties and supersede any previous agreement or understanding between the parties with respect to all matters referred to in them.
18.3 No Agency: Nothing in these Terms and Conditions is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, another party in any way.
18.4 No waiver: Any failure by either party to enforce any provision of these Terms and Conditions at any time shall not be construed as a waiver of such provision and shall not affect its right to enforce such provision.
18.5 No Assignment, Transfer or Subcontract: These Terms and Conditions is personal to the parties and neither party shall assign, transfer, subcontract or deal in any other manner with any of its rights and obligations under this contract without the prior written consent of the other party.
18.6 Governing Law and Jurisdiction: These Terms and Conditions (together with all documents referred to in them) are governed by and construed in accordance with US law. The parties irrevocably agree that the US courts have jurisdiction to settle any dispute or claim that arises out of or in connection with the Terms and Conditions any documents referred to in them.
18.7 Language: Our website and app used machine translation for all languages other than English. Because of this method of translation, these platforms may be subject to some errors in these other languages.
19.1 We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to track the pages you visit. The only personal details a cookie can contain are information you supply yourself.
Further Queries: If you have any questions or queries regarding any of the services or products featured please visit the ‘Contact Us’ page or write to us at email@example.com
These terms and conditions were last updated on 1/27/2020