Welcome to Vertoe, easy, affordable & convenient way to store your bags & personal items starting $5.95/day

Welcome to our FAQ section!

Have extra space? Help us expand by becoming a Vertoe Partner. Express interest here.

At Vertoe, we strive to delight our users and ensure they have a pleasant and seamless experience using our services. Below you will find answers to some of the most common questions. In case you don't find what you're looking, just write to us at support@vertoe.com and we will get back to you soon.

Vertoe is NYC's first and highly rated luggage & daily storage provider with 100+ locations across the city. We offer an easy, convenient and safe way to store your items at local shops. All our partner local shops are manually verified for safety and we give free uniquely coded tamper proof seals for your bags upon arrival at the location. Additionally, we offer $3000 insurance for your stored items and booking online is super quick - no app installation or sign up needed. Book a Vertoe today and enjoy the city hassle free!

Vertoe Locations are local shops that have extra space and want to help you store your items in a safe, convenient and affordable way. Each location is verified and trained by our team before being listed on the site. If you are interested in being a Vertoe Partner Location, just write to us at partners@vertoe.com (please give details like address, size of storage space, access, hours of operation, etc.) and our team will get back to you soon.

Booking a Vertoe is super quick - no app installation or sign up needed! To make a booking, visit vertoe.com, select the address, your drop off/pick up date and time to see all nearby locations that fit your needs. Once you select a location, just put in your card info to complete the booking through our secure payment system powered by Stripe.

Please note that for security and planning reasons, you need to book online, so we can hold your spot. You can cancel anytime to get a full refund. Any booking that is not made online is not a Vertoe booking and is not eligible for our services including the $3000 insurance.

Booking a Vertoe is the most affordable option in NYC with prices starting $5.95/day/item (may vary for certain locations). We also offer weekly and monthly discounts. Check out our Pricing page for more details.

Each Vertoe location is manually verified for safety and trained by our team before being listed on the site. Upon arrival, we give you uniquely coded tamper proof seals for your bags (provided free). To give you that extra peace of mind, every booking is covered by a $3000 insurance.

We understand that there can be some changes at the last minute. Feel free to write to us at support@vertoe.com and we will take care of you. Note - some changes may result in partial refunds or extra charge on your card as your final booking amount may change.

You can store most items as long as they are safe and legal. They must also be accepted by the partner at our verified Vertoe Location.

Please note that our partners at Vertoe Locations have the authority to check your baggage in case he/she suspects you of carrying any illegal items. In some cases, the partner may ask you to show the items in your bag and if they are not satisfied, they may completely refuse you service. We will fully refund your booking fee in such cases.

You can store your bags from a few hours to as long as you want. Check out our Pricing page for more details.

We understand that such situations may arise but we also want to ensure safety and security of stored items. In such cases, please send us a note at support@vertoe.com and also, to the email address of the Vertoe Partner (mentioned in your booking confirmation page) giving written permission to your authorized representative to pick up or drop off your items. Please make sure to share the email address and valid photo ID number of your representative, so our location staff can cross check upon arrival.

You can cancel your booking anytime to get a full refund. To cancel, just drop a message to support@vertoe.com and we will take care of your request.