Have extra space? Help us expand by becoming a Vertoe Partner. Express interest here.

At Vertoe, we strive to delight our users and ensure they have a pleasant and seamless experience using our services. Below you will find answers to some of the most common questions. In case you don't find what you're looking, just write to us at support@vertoe.com and we will get back to you soon.

Vertoe is America's first on-demand, short-term luggage storage service that offers 300+ secure locations to store personal items citywide across 20+ major cities in the US. Whether you are looking for short-term locker rentals alternatives, daily space or even hourly storage space, Vertoe services are a quantum leap from conventional luggage storage. With rates starting at a minimum of $5.95 per day coupled with the best in industry insurance of $5000, you can secure your bags affordably with a peace of mind. Vertoe's unique and digitally coded tamper proof seal makes it a safer and convenient alternative to any conventional locker storage. All our partner locations are manually vetted, verified and trained to handle your stuff safely.

In short, Vertoe is Your Instant Storage Space, so you can enjoy the city hassle free.
Vertoe locations are local businesses such as hotels, restaurants, and retail shops that have extra space and want to help you store your items in a safe, convenient and affordable way. Each location is verified and trained by our team before being listed on the site. If you are interested in being a Vertoe Partner Location, you can apply at https://vertoe.com/partners.
Booking a Vertoe is super quick - no app installation or sign up needed! To make a booking, visit vertoe.com, select the address, your check in/check out date and time to see all nearby locations that fit your needs. Once you select a location, just put in your card info to complete the booking through our secure payment system powered by Stripe.

Please note that for security and planning reasons, you need to book online, so we can hold your spot. You can cancel anytime to get a full refund. Any booking that is not made online is not a Vertoe booking and is not eligible for our services including the $5000 insurance.
Booking a Vertoe is the most affordable option in US with prices starting $5.95/day/item (may vary for certain locations). We also offer weekly and monthly discounts. Learn more about pricing here.

You can also refer friends and every time they sign up and use the service, you get a bag storage free.
Location is manually verified for safety and trained by our team before being listed on the site. Upon arrival, we give you uniquely coded tamper proof seals for your bags (provided free). To give you that extra peace of mind, every booking is covered by a $5000 insurance.
You can store most items as long as they are safe and legal. They must also be accepted by the partner at our verified Vertoe Location.

Please note that our partners at Vertoe Locations have the authority to check your baggage in case he/she suspects you of carrying any illegal items. In some cases, the partner may ask you to show the items in your bag and if they are not satisfied, they may completely refuse you service. We will fully refund your booking fee in such cases.
There is no size limit as our locations use their own storage spaces rather than fixed size lockers. Our locations do reserve the right to request that an item that weighs more than 75 lbs or 35 kgs will be charged as two items, or may reject to store it.
As long as you want! You can store your bags from a few hours to weeks or months. Check out our Pricing for more details and offers.
We understand that such situations may arise but we also want to ensure safety and security of stored items. In such cases, please send us a note at support@vertoe.com and also, to the email address of the Vertoe Partner (mentioned in your booking confirmation page) giving written permission to your authorized representative to check out or check in your items. Please make sure to share the email address and valid photo ID number of your representative, so our location staff can cross check upon arrival.
We understand that there can be some changes at the last minute. Feel free to write to us at support@vertoe.com and we will take care of you. Note - some changes may result in partial refunds or extra charge on your card as your final booking amount may change.
Vertoe offers free cancellation, so if you want to cancel you will be eligible for a full refund. Just sign-in to your account and cancel the booking or write to support@vertoe.com and we'll take care of you.
You can simply and easily earn money by referring customers who are looking for safe hourly, daily or weekly storage with instant accessibility. Once your referred customer completes their booking process on Vertoe, you will receive a commission! Write to affiliates@vertoe.com for additional questions or feel free to join our program directly here.